Requisitos para Rentar un Auto en Payless Rent-A-Car ® México

• The minimum age to rent a car is 18 years old.   

• If the driver is between 18 and 21 years old, he/she can rent a car for an additional fee called "Young Driver Fee" of $16.10 USD per day. This amount is subject to airport charges and VAT. If required, this charge is added and collected directly at the office.   

• The additional driver charge is for each driver the principal renter wishes to add to the rental.  

• All renters must present an official identification, passport or voting card of the United Mexican States valid at the time of rental.   

For foreigners:   

•  All our foreign customers require a valid passport for identification at the time of renting a car.   

For Mexican citizens:   

• All drivers, principal or additional, must present driver's license in original, in physical form be current, legible, be issued by the competent authorities.   

• The license presented must be issued by the state/province where you currently reside.    

For foreigners:   

• All drivers, principal or additional, must present driver's license in original, in physical form be current, legible, issued by competent authorities.     

• If the driver's license is in Arabic, Greek, Russian or Chinese, the holder must present an international driver's license along with the national license.  

• Additional drivers must meet the same minimum age and driver's license requirements as the primary renter.  

•  For cardholder security purposes it is necessary to show digital or physical evidence of being the account holder, example:   

• Digital Card   

•  Online Banking   

•  Physical card with the cardholder's name visible   

• At the time of generating the rental agreement, Payless will ask your banking institution for a security deposit (See the security deposit section for details).  

• The amount of the security deposit will depend on the following factors:   

• The level of protection for the Payless vehicle the customer chooses to purchase.   

• The total rental amount, which includes the rental rate, the protections chosen and the rental days.   

• At the time the contract is opened, Payless will charge the bank card presented for the exact amount of the rental and over-the-counter products chosen by the customer only.    

• In the event that the customer does not return the rental unit at the agreed date and time, Payless México will charge the card to cover the rental charges.   

• In case of charges generated by your bank for the security deposit by credit card, no refund applies, as these are bank commissions charged or exchange difference charges. 

• They are accepted for the payment of the rent at the opening of the contract.   

• In case of not having a credit card for the pre-charge of guarantees, a security deposit may be granted according to the type of unit, which will be returned within 5 working days after the delivery of the vehicle.   

• Digital card  

• Online Banking   

• Physical card with the cardholder's name visible   

Pre-paying your car rental gives you great benefits and savings, these are our requirements:   

• You can choose to prepay your rental on our website or through our national reservation center.   

• The prepayment is not transferable, that is, the person whose name appears on the reservation must come to the rental office to identify himself/herself personally and be able to rent the vehicle.   

• In the specific case that the client does not meet the rental requirements, the prepayment will not be refundable.   

• Cancellations with 72 hours or more -will generate a charge of 20% of the prepaid amount.    

•  In case of change, per rental days and/or unit, once the contract has been generated - a 20% charge will be applied on the prepaid amount.    

•  In cancellations with less than 24 hours - No Refund.  

•  Failure to show up at the time of rental when the reservation is prepaid, incurs in No Show. No refund applies.  

•  In cases of non-compliance by Payless, 100% refund will be applied.    

• In case of charges generated by your bank for the credit card escrow deposit, no refund applies, as these are bank commissions charged or exchange difference charges.   

•  Vehicles are our main asset, that is why we need to protect them with security amounts.   

•  All our rentals include in the total price the CDW coverage without exception.   

• To open a rental contract it is necessary to make a precharge / security deposit according to the amounts (USD) indicated in the following table:   

• For debit cards, the chargeback will be made 5 working days after the return of the vehicle.     

•  Our rate shown in car list includes the car rental price and unlimited mileage only (T+K= Time and Mileage).   

•  The total amount due includes the CDW coverage in all our rentals without exception in case you have not selected any coverage with car protection included.   

•  The total amount payable includes the CDW coverage in all our rentals without exception in case you have not selected any coverage with car protection included.   

•  Fuel, CDW PLUS and CDW PREMIUM insurance protections and additional products are NOT included in the rental rate.   

•  At the end of your reservation the inclusions will be shown in detail, as well as in the rental contract in the section of detail of charges.   

•  The customer has a grace period of 59 minutes for vehicle delivery.   

•  After the 60th minute, late delivery charges will be charged as follows:   

•  1 hour late = 1/4 of the rental day.   

•  2 hours late = 1/2 of the rental day   

•  3 hours late = 3/4 of the rental day   

•  4 hours late = 1 additional rental day   

•  Late delivery charges are subject to fees and VAT.   

•  It is important that the customer is aware that coverages and insurances are charged at full value after the 59th minute.  

• All vehicles are rented with a full tank of gas.   

• You must return the vehicle with a full tank of gas to avoid additional charges, check with our rental office at the time of rental for the price of gas.    

• Refueling service is subject to taxes and fees.    

• The customer can choose to prepay the gas tank, this way he/she does not need to return the car with a full tank, the value of the prepaid gas depends on each vehicle and its tank capacity. The details of this service can be consulted directly at our counter at the time of receiving your rental vehicle.   

• Cancellations with 72 hours or more - Generates a cancellation fee of 20% of the prepaid amount.   

•  Cancellations with less than 24 hours - No Refund.  

•  In case of no-show at the time of rental / No Show - No Refund.  

•  In cases of non-compliance by Payless, a 100% refund will be applied.   

• It is called a one-way charge when the customer decides to return the car at a different office than the one where he/she picked up the vehicle.   

• For reservations, this charge is already included in the total amount due, as long as the customer chooses the option to return the vehicle at a different office.   

• If the customer chooses to return the vehicle at a different office the one way charge is as follows: $.90 USD per kilometer plus VAT, this distance is measured from the office where the car was delivered to the office where it was returned.   

• The customer can only return the car at Payless offices, it is not allowed to leave the car at any other point, parking lot or similar.   

• For cost details, you can use our website to quote, or call our national reservation center as it depends on your choice of offices.   

• Cross-border transits to the United States of America are allowed, as long as the corresponding coverage is purchased.  

•  This requires the purchase of a special protection with an approximate cost of $12 USD + VAT and taxes.   

•  Cross-border transit to the United States of America is not available in some rental offices.   

• Notification of location is required for prior authorization.   

• The vehicle must be rented and returned at a Payless Mexico office, it is not allowed to leave the car at any Payless office outside of Mexico.   

• Cross-border transits to Central and South America are not allowed.    

• Cars may not be loaded on any air or sea transportation.   

• In case of daily rentals, if you need to deliver the car to an office in Mexico different from where the rental contract was generated, Drop off rates will be considered.   

• The airport fee is a percentage value that varies depending on the rental location, for details on the cost please quote directly on our web page or call our reservation center. This amount is marked as airport fee in the quote detail.   

• The location usage fee applies to all offices located outside of airports, for details on the cost please quote directly on our website or call our reservation center. This amount is marked as rental fee in the quotation detail.   

• Vehicle licensing fee: $1.20 USD per day of rental.   

• Federal Value Added Tax (VAT): 16%.   

• In border cities VAT is 8% in accordance with Mexican law.  

• Protection that covers up to 80% of the value of the car, in case of theft or total loss of the unit; in these cases, the client is responsible for damages up to 20% of the commercial value of the vehicle.   

• For the safety of the client and the company, our CDW coverage is included in the total price of all our rentals to reduce the client's financial responsibility for damages to the vehicle.   

•  If the value of the damage is less than the deductible, the customer will pay for the repair of the vehicle.   

•  Theft, vandalism or damage to parts and accessories, as well as wear and tear of tires, rims, shock absorbers, computer battery theft, fines, license plates, keys, or car negligence are not covered.   

•  Any coverage outside the company, acquired by the client, without exception, will only be for the client's protection, since it does not protect the company's assets, and therefore will not exclude any mandatory coverage.    

• Protection that covers up to 90% of the value of the automobile, in case of theft or total loss of the unit; in these cases, the client is responsible for damages up to 10% of the commercial value of the vehicle.   

• Protection that covers the client up to $12,905 USD per event, for accidental death and/or medical expenses of the driver and occupants of the automobile in case of accidents.   

• Protection covering the client for damages caused to third party property as a result of an accident caused by our client with a maximum liability extension of $258,064 USD 

•  If the value of the damage is less than the deductible, the client will pay for the repair of the vehicle.   

•  Theft, vandalism or damage to parts, pieces and accessories, as well as wear and tear of tires, rims, shock absorbers, computer battery theft, fines, license plates, keys, or car negligence are not covered.   

•  Any coverage outside the company, acquired by the client, without exception, will only be for the client's protection, since it does not protect the company's assets, and therefore will not exclude any mandatory coverage.   

• Protection that covers up to 95% of the value of the car, in case of theft or total loss of the unit; in these cases, the client is responsible for damages up to 5% of the commercial value of the vehicle.   

• This protection covers medical services: Medical expenses due to accident or sudden illness, telephone medical consultation, online medical consultation and medical referrals.   

• This protection covers travel services: Trip interruption.   

• Protection that covers the client up to $12,905 USD per event, for accidental death and/or medical expenses of the driver and occupants of the automobile in case of accidents.   

• Protection that covers the client for damages caused to third party property as a result of an accident caused by our client with a maximum liability extension of $258,064 USD.   

•  If the value of the damage is less than the deductible, the client will pay for the repair of the vehicle.   

•  Theft, vandalism or damage to parts, pieces and accessories, as well as wear and tear of tires, rims, shock absorbers, computer battery theft, fines, license plates, keys, or car negligence are not covered.   

•  Any coverage outside the company, acquired by the client, without exception, will only be for the client's protection, since it does not protect the company's assets, and therefore will not exclude any mandatory coverage. 

• Credit card insurance   

• Global Distribution System (GDS) Coverages   

• United States of America vehicle liability insurance.   

• Any other coverage purchased externally to our company.   

• If the customer does not meet the rental requirements, Payless Mexico reserves the right to rent the car.   

• All rental requirements must be met in order for a customer to be subject to generate a car rental contract with Payless Mexico.  

• Pickup and Delivery   

• Service available at most of our locations.   

• Advance reservations are required.   

• Notification to location for pre-authorization is required.   

• If applicable, delivery and pick-up are free of charge within a radius of approximately one kilometer from the rental location.    

• The use of infant seats or child seats is an essential safety feature that can prevent injuries and even serious accidents when traveling in a car with small children.   

• Our child seat is ideal for 4-7 years (15-30 kg) and our infant seat is ideal for up to 4 years (0-15 kg).   

• Not all of our locations offer child seats.   

• Infant seats are subject to availability so we recommend that you always make a reservation.   

• The cost is $9.35 USD + taxes and fees per day.    

• If child safety seats/booster seats are lost, stolen or damaged, a recovery fee of $323 USD applies.    

• A prepaid fuel tank saves you the time and hassle of filling up before returning your rental car.   

• The cost of the prepaid tank will vary depending on the type of car selected.  

• This is a counter product, therefore, it is not reservable, consult with our counter advisors at the time of your rental to contract the service.   

• Please be sure to take all your personal and important items with you before returning the rental car.    

• If you forgot or lost any of your belongings in our facilities or in the rental car, Payless Mexico is not responsible.    

• We are not responsible for the loss, theft or damage to any property in the car for transfers to our offices or airports, in any service vehicle, such as a van or shuttle bus, on our premises, or that we receive or drive.   

• You are responsible for keeping your belongings in plain view at all times.   

• All our vehicles are smoke-free.   

• Smoking inside the vehicle is strictly prohibited.   

• Tobacco smoke emits a pungent odor that becomes a residue on the fabrics, fibers and surfaces of the car, emitting a strong odor that most car renters find unpleasant and/or have allergies to.    

• We are committed to providing our customers with 100% smoke-free vehicles, which is why all vehicles undergo an inspection upon return.   

• In most cases, the person in charge of receiving the vehicles will inspect them at that time in the return area.   

• If the agent finds evidence, which shows that the interior of the vehicle is smoked and/or smells of smoke, photos will be taken and the customer will be informed.   

• A cleaning fee of $259 USD will be applied in case of smoking in the vehicle during the rental period.   

•  The client must inform that in the rental vehicle will carry a pet, Payless will be responsible for the thorough cleaning of the vehicle before the next rental, this as a courtesy to people who are allergic to animal fur.   

•  The cleaning charge for a car that transported pets is $65 USD plus VAT.   

•  In case of not reporting the transportation of pets and related hair or stains are detected, the charge will be applied.   

• You can contact our worldwide Payless reservation center at (800) 772 9537  

• You can send a WhatsApp to (624) 177-3799  

• You can send an email to servicio.clientes@paylesscar.com.mx 

• You can contact us on any of our social networks. 

• https://www.facebook.com/PaylessRentaAuto/ 

• https://www.instagram.com/paylessmexico/ 

• https://www.tiktok.com/@payless.mexico