Requisitos para Rentar un Auto en Payless Rent-A-Car ® México

Payless Car Rental Mexico Terms and Conditions 

Updated: April 01, 2024 

 

RENTAL REQUIREMENTS 

To rent a car at Payless Car Rental Mexico, all drivers, without exception, must meet the following rental requirements: 

Age

  • The minimum age to rent a car is 18 years old.

  • If the driver is between 18 and 21 years old, he/she can rent a car for an additional fee called "Young Driver Fee" of $250.00 MXN per day. This amount is subject to airport charges and VAT. If required, this charge is added and collected directly at the office.

  • The additional driver charge is for each driver the principal renter wishes to add to the rental.

Identification 

We do not accept any type of identification in digital format. 

For Mexican citizens: 

All renters must present an official ID, passport or voting credential of the United Mexican States valid at the time of rental.  

For foreigners: 

All our foreign customers require a valid passport for identification at the time of car rental. 

Driver's License 

For Mexican citizens: 

  • All drivers, primary or additional, must present a valid and current driver's license at the time of vehicle rental.   

  • The license presented must be issued by the state/province where you currently live.  

For foreigners: 

  • All drivers, primary or additional, must present a valid and current driver's license at the time of vehicle rental.   

  • Drivers cannot rent a vehicle with only an international driver's license.  

  • If your driver's license is not in Roman alphabet (i.e., if it is in Arabic, Greek, Russian or Chinese), you must bring an international driver's license and your national license). 

  • All drivers must meet the same minimum age and driver's license requirements as the primary renter. 

Credit or debit card

With physical or digital evidence of belonging to the contracting party account holder.

Pre-charge or security deposit

  • For all our rentals, depending on the selected payment option, it is necessary to leave a precharge or security deposit.

  • In case of not complying with these requirements the rental service will not be provided and in case of a prepayment it will not be refundable.

 

PAYMENT OPTIONS

 Credit card:

Accepted cards are: MasterCard, Visa and American Express. 

For cardholder security purposes it is necessary to show digital or physical evidence of being the account holder, example: 

  • Digital Card

  • Online Banking

  • Physical card with the cardholder's name visible

The contracting party must be the account holder of the card used. 

Credit card pre-authorizations: 

  • At the time of opening the rental contract, Payless will request a bank pre-authorization from your banking institution.

  • The amount of this bank pre-authorization will be for the total amount of the rental, plus a guarantee amount (see the guarantee amount section for more details).

  • The amount of the security pre-authorization will depend on the following factors:

  • The level of protection for the Payless vehicle the customer chooses to purchase.

  • The total rental amount, which includes the rental fee, the protections chosen and the rental days.

  • At the time of contract closing, Payless will charge the credit card presented for the exact amount of the rental and over-the-counter products chosen by the customer only. 

  • The remainder of the pre-authorization will be released and may be used by the customer depending on how quickly the customer's bank processes the release.

  • The release time of the pre-authorization does not depend on Payless Mexico, for us the transaction is closed at the moment of closing the rental contract. Please check with your bank for more information on the defined time to recover the availability of funds on your credit card.

  • In the event that the customer does not return the rental unit at the agreed date and time, Payless Mexico will make authorizations on the card to cover the rental charges.

  • International banking transactions generate bank commissions and/or exchange differences outside the lessor's operation, therefore, the company will not reimburse under any circumstances what is generated in this item in case of cancellations or chargebacks. It will be the lessee's responsibility to arrange them with his/her bank.

Debid cards

  • Debit cards are accepted for the payment of the rent at the opening of the contract.

  • In case of not having a credit card for the pre-charge of guarantees, a security deposit may be granted according to the type of unit, which will be returned within 5 working days after the delivery of the vehicle.

For security purposes of the cardholder it is necessary to show digital or physical evidence of being the account holder, example: 

  • Digital card

  • Online Banking

  • Physical card with the cardholder's name visible

The contracting party must be the account holder of the card used. 

Cash / Checks / Travel Vouchers

For security reasons, we accept credit or debit cards in physical or digital format as payment methods. 

 

PREPAY

Prepaying your vehicle rental gives you great benefits and savings, these are our requirements: 

  • You can choose to prepay your rental on our website or through our national reservation center.

  • The prepayment is not transferable, that is, the person whose name appears on the reservation must come to the rental office to identify himself/herself personally in order to rent the vehicle.

  • In the specific case that the client does not meet the rental requirements, the prepayment will not be refundable.

Prepaid Cancellation Policies:

  • Cancellations with 72 hours or more - Generates a Cancellation Fee of 20% of the prepaid amount.
  • Cancellations with less than 24 hours - No Refund.
  • In case of no-show at the time of rental / No Show - No Refund.
  • In cases of non-compliance by Budget, a 100% refund will be applied. 

 

GUARANTEES FOR RENTALS 

Table of guarantees for pre-authorizations on the customer's credit or debit card. 

  • Vehicles are our main asset, that's why we need to protect them with security amounts.

  • All our rentals include in the total price the CDW coverage without exception.

  • To open a rental contract it is necessary to make a precharge / security deposit according to the amounts indicated in the following table:

  • In case of security deposit with credit card, the policy of non-refund of bank commissions charged or exchange difference charges applies.

  • For credit cards, the chargeback will be made immediately upon return of the vehicle.

  • For debit cards the refund will be made 5 business days after the vehicle is returned. 

  • This transaction may generate bank commissions and exchange differences beyond the company's control. Payless Car Rental recommends you to consult with your bank.

 

FEES, CHARGES AND TAXES

About our rates: 

  • Our rental rate is charged for periods of 1 day minimum (0-24 hours).

  • Our rate shown in our car listing includes the price of the rental car and unlimited mileage only (T+K= Time and Mileage).

  • The total to be paid includes the CDW coverage in all our rentals without exception in case, if you have not selected any coverage with car protection included.

  • Fuel, standard or comprehensive insurance protections and additional products are NOT included in the rental rate.

  • At the end of your reservation the inclusions will be shown in detail, as well as in the rental contract in the section of detail of charges.

  • The customer has a grace period of 59 minutes.

  • After the 60th minute, late delivery charges will be charged as follows:

  • 1 hour late = 1/4 of the rental day.

  • 2 hours late = 1/2 of the rental day

  • 3 hours late = 3/4 of the rental day

  • 4 hours late = 1 additional rental day

  • Late delivery charges are subject to fees and VAT.

  • It is important that the customer is aware that coverages and insurances are charged at full value after the 59th minute.

Fuel charges  

  • All vehicles are rented with a full tank of gas.

  • You must return the vehicle with a full tank of gas to avoid additional charges, check with our rental office at the time of rental for the price of gas.

  • Refueling service is subject to taxes and fees. 

  • The customer can choose to prepay the gas tank, this way he/she does not need to return the car with a full tank, the value of the prepaid gas depends on each vehicle and its tank capacity. The details of this service can be consulted directly at our counter at the time of receiving your rental vehicle.

No show / cancellation policy  

Reservations for direct payment in office can be cancelled at any time, please cancel them if you will not need them. 

For prepaid reservations: 

  • If cancelled within 72 hrs prior to the date and time of pick up there will be no cancellation fee.

  • Cancellations made in less than 72 hrs. will be subject to a service charge of 100% of the prepaid value. 

One way charge - Drop Off 

  • It is called a one way charge when the customer decides to return the car at a different office than the one where he/she picked up the vehicle.

  • For reservations, this charge is already included in the total amount to be paid, as long as the customer chooses the option to return the vehicle at another office.

  • If the customer chooses to return the vehicle at a different office the one way charge is as follows: $15 MXN per kilometer plus VAT, this distance is measured from the office where the car was delivered to the office where it was returned.

  • The customer can only return the car at Payless offices, it is not allowed to leave the car at any other point, parking lot or similar.

  • For cost details, you can use our website to quote, or call our national reservation center as it depends on your choice of offices.

Travel Restrictions  

  • Cross-border transits to the United States of America are allowed.

  • This requires the purchase of a special protection at a cost of $180.00 MXN + VAT and taxes.

  • Cross-border transit to the United States of America is not available at some rental offices.

  • Notification of location is required for prior authorization.

  • The vehicle must be rented and returned at a Payless Mexico office, it is not allowed to leave the car at any Payless office outside of Mexico.

  • Cross-border transits to Central and South America are not allowed. 

  • Cars may not be loaded on any air or sea transportation.

  • In case of daily rentals, if you need to deliver the car to an office in Mexico different from where the rental contract was opened, Drop off rates will be considered.

Fees and taxes 

  • The airport fee is a percentage value that varies depending on the rental location, for details on the cost please quote directly on our web page or call our reservation center. This amount is marked as airport fee in the quote detail.

  • The location usage fee applies to all offices located outside of airports, for details on the cost please quote directly on our website or call our reservation center. This amount is marked as rental fee in the quotation detail.

  • Vehicle licensing fee: $18.00 MXN per day of rental.

  • Federal Value Added Tax (VAT): 16%.

  • In border cities VAT is 8% in accordance with Mexican law. 

 

COVERAGES

Collision Damage Waiver (CDW)  

Protection that covers up to 80% of the value of the automobile in case of theft or total loss of the unit; in these cases, the client is responsible for damages up to 20% of the commercial value of the vehicle. 

For customer and company security our CDW coverage is included in the total price of all our rentals to reduce customer's financial responsibility for damages to the vehicle. 

Important: 

  • If the value of the damage is less than the deductible, the customer will pay for the repair of the vehicle.

  • Theft, vandalism or damage to parts and accessories, as well as wear and tear of tires, rims, shock absorbers, computer battery theft, fines, license plates, keys, or car negligence are not covered. 

  • Any coverage outside the company, purchased by the client, without exception, will only be for the client's protection, since it does not protect the company's assets, and therefore will not exclude any mandatory coverage. 

Collision Damage Waiver PLUS (CDW PLUS) 

  • Protection that covers up to 90% of the value of the automobile, in case of theft or total loss of the unit; in these cases, the client is responsible for damages up to 10% of the commercial value of the vehicle.

  • Protection that covers the client up to $200,000.00 pesos per event, for accidental death and/or medical expenses of the driver and occupants of the automobile in case of accidents.

  • Protection covering the client for damages caused to third party property as a result of an accident caused by our client with a maximum liability extension of $4,000,000.00 pesos.

Important: 

  • If the value of the damage is less than the deductible, the client will pay for the repair of the vehicle.

  • Theft, vandalism or damage to parts and accessories, as well as wear and tear of tires, rims, shock absorbers, computer battery theft, fines, license plates, keys, or car negligence are not covered.

DRO 

  • Protection that covers up to 95% of the value of the car, in case of theft or total loss of the unit; in these cases, the client is responsible for damages up to 5% of the commercial value of the vehicle.

  • This protection covers medical services: Medical expenses due to accident or sudden illness, telephone medical consultation, online medical consultation and medical referrals.

  • This protection covers travel services: Trip interruption.

  • Protection that covers the client up to $200,000.00 pesos per event, for accidental death and/or medical expenses of the driver and occupants of the automobile in case of accidents.

  • Protection that covers the client for damages caused to third party property as a result of an accident caused by our client with a maximum civil liability extension of $4,000,000.00 pesos.

Important: 

  • If the value of the damage is less than the deductible, the client will pay for the repair of the vehicle.

  • Theft, vandalism or damage to parts, pieces and accessories, as well as wear and tear of tires, rims, shock absorbers, computer battery theft, fines, license plates, keys, or car negligence are not covered.

  • Any coverage outside the company, purchased by the client, without exception, will only be for the client's protection since it does not protect the company's assets, and therefore will not exclude any mandatory coverage.

Cost of Coverage 

The cost of Payless Car Rental Mexico coverages vary depending on the category of the car.  

  • CDW $340.00 to $440.00 depending on the category.

  • CDW Plus $639.00 to $874.00 depending on the category.

  • DRO $1,139.00 to $1,674.00 according to category.

Table of deductibles if the client opts for our protections. 

Category

CDW 

CDW PLUS 

DRO 

20% 

10% 

5% 

Other protection options 

Payless Car Rental Mexico does not accept any type of additional coverage purchased externally to our company. This applies to: 

  • Credit card insurance

  • Global Distribution System (GDS) Coverages

  • United States of America vehicle liability insurance.

  • Any other coverage purchased externally to our company.

We strongly recommend that you call your credit card issuer to obtain detailed information about the coverage they offer before coming to our offices. 

 

WE RESERVE THE RIGHT RENT

If the customer does not meet the rental requirements, Payless Mexico reserves the right to rent the car. 

  • All rental requirements must be met in order for a customer to be eligible to enter into a rental agreement with Payless Mexico.

 

ADDITIONAL PRODUCTS AND SERVICES

We offer a wide variety of additional services and products to complement your car rental experience.  

  • Pickup and Delivery

  • Service available at most of our locations.

  • Advance reservations are required.

  • Notification to the location for prior authorization is required.

  • If applicable, delivery and pick-up are free of charge within a radius of approximately one kilometer from the rental location. 

Baby seat  

  • The use of infant seats or child seats is an essential safety feature that can prevent injuries and even serious accidents when traveling in a car with small children.

  • Our child seat is ideal for 4-7 years (15-30 kg) and our infant seat is ideal for up to 4 years (0-15 kg).

  • Not all of our locations offer child seats.

  • Infant seats are subject to availability so we recommend that you always make a reservation.

  • The cost is $145.00 MXN + taxes and fees per day. 

  • If child safety seats/booster seats are lost, stolen or damaged, a recovery fee of $ 5,000.00 MXN applies. 

Prepaid fuel tank  

A prepaid fuel tank saves you the time and hassle of filling up before returning your rental car. 

  • The cost of the prepaid tank will vary depending on the type of car selected.

  • This is a counter product, therefore, it is not reservable, consult with our counter advisors at the time of your rental to contract the service.

Lost & Found  

  • Please be sure to take all your personal and important items with you before returning the rental car. 

  • If you forgot or lost any of your belongings in our facilities or in the rental car, Payless Mexico is not responsible. 

  • We are not responsible for the loss, theft or damage to any property in the car for transfers to our offices or airports, in any service vehicle, such as a van or shuttle bus, on our premises, or that we receive or drive.

  • You are responsible for keeping your belongings in plain view at all times. 

 

CARS

Payless Car Rental Mexico does not guarantee the make and model of the vehicle, we guarantee the size and characteristics according to the guidelines of the Association of Car Rental Systems International (ACRISS), that is why we mention 'or similar' in the description of our cars. 

 

CHARGE FOR SMOKING IN THE VEHICLE 

  • All our vehicles are smoke-free.

  • Smoking inside the vehicle is strictly prohibited.

  • Tobacco smoke emits a pungent odor that becomes a residue on the fabrics, fibers and surfaces of the car, emitting a strong odor that most car renters find unpleasant and/or have allergies to. 

  • We are committed to providing our customers with 100% smoke-free vehicles, which is why all vehicles undergo an inspection upon return.

  • In most cases, the person in charge of receiving the vehicles will inspect them at that moment in the return area.

  • If the agent finds evidence, which shows that the interior of the vehicle was smoked and/or smells of smoke, photos will be taken and the customer will be informed.

  • A cleaning fee of $4,000 MXN will be applied in case of smoking in the vehicle during the rental period.

 

PETS IN CARS 

Pets are allowed in rental vehicles. 

  • The customer must inform that a pet will be in the rental vehicle, Payless will take care of the thorough cleaning of the vehicle before the next rental, this as a courtesy to people who are allergic to animal fur.

  • The cleaning charge for a car that transported pets is $1,000 MXN plus VAT.

  • In case of not reporting the transportation of pets and related hair or stains are detected, the charge will apply.

 

ESCESS OF DIRT

In case there is excess dirt in the rented vehicle there will be a charge ranging from $1500 MXN to $5,000 MXN depending on the rented car and the conditions in which it is delivered to the rental office. 

 

For any additional questions 

You can contact our worldwide Payless reservation center at (800) 772 9537

You can send a WhatsApp to 624-177-3799

You can send an email to: servicio.clientes@Paylesscar.com.mx 

You can contact us on any of our social networks.