Terms and Conditions Payless Car Rental Mexico

Updated: July, 2025

REQUIREMENTS TO RENT A CAR WITH PAYLESS CAR RENTAL MEXICO

All customers, without exception, must comply with the following rental requirements:

Age

  • The minimum age to rent a vehicle is 18 years.
  • Drivers between 18 and 24 years of age are subject to an additional daily fee, known as the "Young Driver Surcharge," of $250.00 MXN. This surcharge is subject to applicable taxes and fees, including VAT, and will be charged directly at the rental branch, if applicable.
  • An extra fee will apply for each additional driver included in the rental agreement. The amount is determined in accordance with the current rental policy.

Identification Requirements

To complete the rental process, all customers are required to present valid official identification that satisfies the following criteria:

  • ID must be original and presented in physical format
  • ID must be valid, legible, and unaltered
  • ID must be issued by a competent government authority (e.g., passport, voter identification card)

Mexican Citizens

  • Customers must present either a valid passport or an official voting card issued by the Mexican Government at the time of rental.

Foreign Nationals

  • Customers must present a valid passport issued by their country of origin at the time of rental.

Driver's License Requirements

All drivers, both primary and additional, must present a valid, physical, and original driver's license that meets the following conditions:

Mexican Citizens

  • The license must be valid, not expired, clearly legible, and issued by an authorized government authority.
  • The license must correspond to the state or province in which the customer currently resides.

Foreign Nationals

  • The license must be valid, not expired, clearly legible, and issued by an authorized government authority in the customer's country of residence.
  • Additional drivers must meet the same minimum age and driver's license requirements as the primary renter.

Payment Method Requirements: Credit or Debit Card

To finalize the rental process, all customers are required to present a valid credit or debit card that meets the following conditions:

  • Issued by a recognized financial institution
  • Must be physical and in the customer's name
  • Must have sufficient available balance to cover the applicable security deposit

Note: Prepaid or virtual cards may not be accepted. Additional verification procedures may apply depending on the card type and issuing bank.

SERVICE ACCESS CONDITIONS

  • To proceed with vehicle rental services, customers must fulfill all applicable requirements established by Payless Mexico.
  • Payless Mexico reserves the right to refuse the rental of any vehicle if the customer fails to comply with the established eligibility criteria, in alignment with internal safety and operational policies.
  • In the case of prepayment, all amounts paid in advance are strictly non-refundable under any circumstance.

PAYMENT OPTIONS

Credit Card

Payless Mexico accepts credit cards issued by recognized financial institutions, including MasterCard, Visa, American Express, and Discover. Gift Cards shall not be accepted and some restrictions may apply.

For security purposes and to verify account ownership, the cardholder must provide one of the following forms of proof at the time of rental:

  • Access to online banking
  • Physical card with the cardholder's name clearly legible

Please note:

  • The credit card must be in the user's name.
  • The renter must be physically present with the card at the time of payment.
  • Additional verification procedures may apply, in accordance with Payless Mexico's internal security protocols.

Credit Card Security Deposit

  • Upon execution of the rental agreement, Payless Mexico will initiate a security deposit request with the customer's issuing bank.
  • The required deposit amount may vary based on:
    • The protection package selected for the vehicle
    • The total rental cost, including base rate, optional protections, and rental duration
  • When renting a car from Payless Mexico, a security hold (not a deposit) is placed on your credit card for the estimated cost of the rental plus an additional amount based on the protection package selected.

Key points about Payless security hold:

  • Not a charge: The hold is a temporary block of funds, not a charge.
  • Impacts available credit: The hold reduces available credit until released by your bank.
  • Varies by location and card type: The exact amount can vary based on rental location, card type, and whether you've prepaid.
  • Release time: The time for the hold to be released depends on your bank (up to 30 days).
  • Potential for higher holds: Payless may require a higher hold, especially for certain vehicles or if you are under 25.

For any questions about the hold, contact your bank directly.

Debit Card

  • Payless Mexico accepts debit cards for payment of the rental amount at the time of contract initiation.
  • If the renter does not possess a credit card, a debit card may be used to secure the deposit only for the following vehicle categories: Economy, Compact, Intermediate, Standard, and Full Size.
  • The deposit will be refunded within a maximum of 10 business days following the return of the vehicle.
  • Vehicles outside the categories listed above are not eligible for rental when using a debit card for the security deposit.
  • Customers using a debit card as the deposit method are required to purchase the CDW Plus protection coverage.

Cash and Travel Voucher Policy

For the safety and security of both customers and Payless Mexico personnel, the following forms of payment are strictly not accepted:

  • Cash payments
  • Cash-based security deposits
  • Travel vouchers used as payment or guarantee

All rentals must be completed using accepted electronic payment methods.

PREPAYMENT TERMS

Prepaying for your vehicle rental provides valuable savings and benefits. Customers wishing to prepay must adhere to the following conditions:

  • Prepayment may be made exclusively through the official website (www.paylesscar.com.mx) or via the Payless Mexico Reservation Center at (800) 002-8343.
  • Prepaid reservations are non-transferable. Only the individual whose name appears on the reservation is authorized to complete the rental agreement.
  • If the customer fails to meet the required conditions to complete the rental process, including identification and eligibility criteria, the prepaid amount is non-refundable.

Cancellation and No-Show Policy – Prepaid Reservations

Payless Mexico applies the following policies for cancellations and no-shows involving prepaid reservations:

  • Cancellations 72 hours or more in advance: A cancellation fee equivalent to 20% of the prepaid amount will be charged.
  • Cancellations made with less than 24 hours in advance: No refund will be issued.
  • Early Vehicle Returns: No partial or full refund will be provided for unused rental days.
  • No-Show: If the customer fails to present themselves at the rental location on the confirmed date and time, the prepaid amount will be forfeited.
  • Service Non-Availability by Payless Mexico: In the event that Payless Mexico is unable to fulfill the confirmed reservation, a full refund (100% of the prepaid amount) will be issued to the customer.

Refund Process

To initiate a refund request, the customer must email servicioaclientes@budget.com.mx and provide accurate bank account details to facilitate the refund process.

Once the information is received and validated, the estimated processing time is 10 to 15 business days. The time it takes for the refund to appear in the customer's bank account will depend on the policies of the receiving financial institution.

This refund process applies only if the customer has not initiated a claim directly with their financial institution.

Important Notice Regarding Foreign Currency Transactions

When making payment with a credit card issued outside of Mexico, the amount charged in Mexican pesos will be converted into the cardholder's home currency by the issuing bank. This conversion may be affected by fluctuating exchange rates, which can cause the final charge to differ from the originally estimated rental cost.

Payless Mexico has no influence over:

  • Exchange rate calculations
  • Fees associated with international transactions
  • Currency conversion discrepancies

Such charges and rate adjustments are governed exclusively by the policies of the issuing financial institution.

SECURITY DEPOSIT

  • At the time of rental, Payless Mexico will place a hold on the customer's credit or debit card, serving as a security deposit.
  • This deposit is subject to:
    • The protection coverage included or additionally selected by the customer
    • The total value of the rental agreement
    • The assigned vehicle category
  • The security deposit is held as a guarantee and does not constitute a final charge unless the terms of the rental agreement are violated (e.g., late return, damage, or loss of vehicle).

SECURITY DEPOSIT AMOUNTS (MXN)

Group SIPP code Vehicle Class CDW PREMIUM CDW PLUS CDW Without Coverage
AC ECMR Economy Manual - 2,500.00 3,500.00 17,000.00
AD ECAR Economy Automatic - 2,500.00 3,500.00 17,000.00
AG CCMR Compact Manual - 2,500.00 3,500.00 17,000.00
AH CCAR Compact Automatic - 2,500.00 3,500.00 17,000.00
MA ICMR Intermedium Manual - 3,000.00 5,500.00 18,000.00
MB ICAR Intermedium Automatic - 3,000.00 5,500.00 18,000.00
MI SDAR Standard Automatic - 4,000.00 6,500.00 20,000.00
LA FDAR Full Size Automatic - 5,000.00 7,000.00 25,000.00
LF GDAR Premium Automatic - 7,000.00 12,000.00 35,000.00
AJ CFAR Compact SUV - 5,000.00 8,000.00 38,000.00
MC IFAR Intermedium SUV - 12,000.00 18,000.00 40,000.00
MK SFAR Standard SUV - 10,000.00 8,000.00 30,000.00
MG IVAR Intermedium Van - 5,000.00 10,000.00 35,000.00
LC FVMR Full Size Van Manual - 10,000.00 15,000.00 45,000.00
LH PFAR Premium SUV - 18,000.00 35,000.00 N/A
LM LFAR Luxury SUV * 15,000.00 20,000.00 50,000.00
LB FFAR Full Size SUV N/A 18,000.00 30,000.00 N/A
PA WBAR Luxury Elite 2/3 Doors N/A 15,000.00 28,000.00 N/A
PL WDAR Luxury Elite 4/5 Doors N/A 15,000.00 28,000.00 N/A
VK SKMD Van Carga N/A 10,000.00 18,000.00 N/A
VM SOAR Pick up D/Cab N/A 10,000.00 18,000.00 N/A

SECURITY DEPOSIT AMOUNTS (USD)

Group SIPP code Vehicle Class CDW PREMIUM CDW PLUS CDW Without Coverage
AC ECMR Economy Manual - 140.00 200.00 950.00
AD ECAR Economy Automatic - 140.00 200.00 950.00
AG CCMR Compact Manual - 140.00 200.00 950.00
AH CCAR Compact Automatic - 140.00 200.00 950.00
MA ICMR Intermedium Manual - 170.00 300.00 1,000.00
MB ICAR Intermedium Automatic - 170.00 300.00 1,000.00
MI SDAR Standard Automatic - 220.00 360.00 1,100.00
LA FDAR Full Size Automatic - 280.00 400.00 1,400.00
LF GDAR Premium Automatic - 400.00 700.00 2,000.00
AJ CFAR Compact SUV - 300.00 450.00 2,100.00
MC IFAR Intermedium SUV - 700.00 1,000.00 2,200.00
MK SFAR Standard SUV - 600.00 450.00 1,800.00
MG IVAR Intermedium Van - 300.00 600.00 2,000.00
LC FVMR Full Size Van Manual - 600.00 850.00 2,500.00
LH PFAR Premium SUV - 1,000.00 2,000.00 N/A
LM LFAR Luxury SUV * 850.00 1,100.00 2,800.00
LB FFAR Full Size SUV N/A 1,000.00 1,800.00 N/A
PA WBAR Luxury Elite 2/3 Doors N/A 850.00 1,600.00 N/A
PL WDAR Luxury Elite 4/5 Doors N/A 850.00 1,600.00 N/A
VK SKMD Van Carga N/A 600.00 1,000.00 N/A
VM SOAR Pick up D/Cab N/A 600.00 1,000.00 N/A

Security Deposit Release

  • The security deposit held on the customer's credit or debit card is released immediately upon vehicle return through Payless Mexico's bank card processing system. The time required for the refunded amount to appear on the customer's account is determined solely by the policies of the issuing financial institution.
  • For deposits made via debit card, the refund will be processed within 10 business days from the vehicle's return date.

RATES, CHARGES, AND TAXES

Rate Structure Overview:

  • Rates published on the official website (www.paylesscar.com.mx) include:
    • Time and Mileage (T&M)
    • Applicable fees and taxes, including Value Added Tax (VAT)
  • Not Included in the Base Rate:
    • Fuel
    • Optional protection packages: CDW, CDW Plus, CDW Premium, CDW Pack, LDW Pack
    • Any additional products or services selected at the rental counter

Grace Period and Late Return Policy

  • Payless Mexico provides a grace period of up to 59 minutes beyond the scheduled return time.
  • Late Return Charges:
    • 1 hour late = 1/4 day's rental
    • 2 hours late = 1/2 day's rental
    • 3 hours late = 3/4 day's rental
    • 4 hours late = 1 additional day's rental
  • These fees are subject to applicable taxes and surcharges, including VAT.

Fuel Charges

  • All vehicles are delivered with a full tank of fuel at the beginning of the rental period.
  • To avoid refueling charges, vehicles must be returned with a full tank. If returned with less fuel, a refueling service fee will be applied.
  • Customers may choose to purchase the Fuel Prepayment Service at the time of rental, which permits the return of the vehicle without refueling.

One-Way Fee (Vehicle Drop-Off at a Different Location)

  • A One-Way Fee will apply when a customer returns the rental vehicle to a location different from the original pickup office.
  • This fee is calculated based on the distance between rental offices.
  • If the one-way drop-off is selected and confirmed during reservation, the applicable charge will be included in the total rental amount.
  • In cases where the vehicle is returned to a different office without prior authorization, a fee of $20.00 MXN per kilometer, plus VAT, will be applied.
  • Vehicle returns are permitted only at official Payless Mexico branches.

CROSS-BORDER TRANSIT POLICY

  • Payless Mexico permits cross-border travel to the United States of America under the following conditions:
    • Customers must purchase the corresponding Cross-Border Protection, priced at approximately $210.00 MXN, plus applicable taxes and fees (including VAT).
    • This protection is not available at all rental offices; prior notification of the pickup location is required.
    • Vehicles must be both rented and returned at authorized Payless Mexico locations.
    • Cross-border travel to countries located along the southern border of Mexico (e.g., Guatemala, Belize) is prohibited.
    • Transporting rental vehicles by air or sea is strictly disallowed.

ADDITIONAL CHARGES AND TAX CONSIDERATIONS

  • Location-Based Fees:
    • Airport Fee (AF): Applies to all rental offices located On Terminal or Off Terminal.
    • Location Use Fee (LF): Applies to city-based rental offices when the reservation was not made through an airport location.
  • Applicable Daily Fees and Taxes:
    • Vehicle Licensing Fee: $18.00 MXN per rental day
    • Value Added Tax (VAT):
      • Federal and Southern Border Cities: 16%
      • Northern Border Cities (per legislation): 8%

ADDITIONAL PRODUCTS

Payless Mexico offers a variety of optional products designed to enhance your rental experience. These items may be purchased at the rental counter upon contract finalization, based on customer needs and convenience.

Collision Damage Waiver (CDW)

  • Offers partial financial protection in the event of vehicle damage or theft.
  • Covers up to 80% of the vehicle's market value in cases of qualified damage or theft.
  • The renter remains responsible for the 20% deductible of the vehicle's market value.

Exclusions – Not Covered Under CDW:

  • Theft, vandalism, or damage to vehicle parts or accessories
  • Tires, rims, glass, shocks, and catalytic converter
  • Theft or loss of battery, onboard computer, or vehicle keys
  • Traffic fines, license plate loss, or any incident arising from customer negligence

CDW Plus

  • Enhances standard protection by increasing damage and theft coverage limits.
  • Covers up to 90% of the vehicle's market value.
  • The renter is responsible for a 10% deductible.

CDW Premium

  • Offers full coverage protection for vehicle damage or theft, subject to compliance with rental terms.
  • Covers 100% of the vehicle's market value.
  • The renter has no financial liability, unless negligence or contractual violations are determined.

Bumper to Bumper (B2B) Protection

  • Offers additional coverage for select vehicle components (glass, mirrors, tires, rims).
  • This product may only be purchased in combination with CDW Premium coverage.

CDW Pack

  • Offers enhanced protection and supplemental insurance benefits.
  • Collision and theft coverage up to 90% of the vehicle's market value (10% deductible).
  • Includes:
    • Personal Accident Insurance (PAI): Up to $200,000 MXN per event
    • Additional Liability Insurance (ALI): Coverage up to $4,000,000 MXN for third-party damages

LDW Pack (Loss Damage Waiver)

  • Provides maximum protection and liability coverage.
  • Collision and theft coverage up to 100% of the vehicle's market value.
  • No deductible applies unless renter negligence is determined.
  • Includes:
    • Personal Accident Insurance (PAI): Up to $200,000 MXN per event
    • Additional Liability Insurance (ALI): Coverage up to $4,000,000 MXN

Personal Accident Insurance (PAI)

  • Provides medical expense coverage in the event of an accident involving the rental vehicle.
  • Up to $200,000 MXN per accident (evenly distributed among all passengers).

Additional Liability Insurance (ALI)

  • Offers extended liability protection for third-party bodily injury or property damage.
  • Up to $4,000,000 MXN per qualifying event.

USA Liability Coverage

  • Extends liability insurance to cross-border rentals in the United States.
  • Protection up to $150,000 USD per event.
  • Must be pre-purchased and authorized in advance.

Premium Roadside Assistance (PRA / ERA)

  • Provides on-road support throughout the rental period.
  • Included Services:
    • Tire change (in case of puncture)
    • Jump-start assistance for a drained battery
    • Emergency fuel delivery (up to 5 liters included)
    • Duplicate key delivery service

Additional Product Costs

All optional products offered by Payless Mexico are priced according to the vehicle category selected in the rental agreement.

Additional Product Rates (MXN)

Coverage Car Categories Rate
CDW AC/AD/AG/AH/MA/MB/M/LA/LF 340.00
CDW AJ/MC/MK/MG/LC/LH/LM/LB/PA/PL/VK/VM 440.00
CDW PLUS AC/AD/AG/AH/MA/MB/M/LA/LF 539.00
CDW PLUS AJ/MC/MK/MG/LC/LH/LM/LB/PA/PL/VK/VM 674.00
CDW PREMIUM AC/AD/AG/AH/MA/MB/M/LA/LF 800.00
CDW PREMIUM AJ/MC/MK/MG/LC/LH/LM/LB/PA/PL/VK/VM 900.00
PAI ALL OF THEM 120.00
ALI ALL OF THEM 400.00
ERA ALL OF THEM 100.00
B2B (DRO) ALL OF THEM 200.00
LDW Pack AC/AD/AG/AH/MA/MB/M/LA/LF 1,300.00
LDW Pack AJ/MC/MK/MG/LC/LH/LM/LB/PA/PL/VK/VM 1,400.00
CDW Pack AC/AD/AG/AH/MA/MB/M/LA/LF 1,000.00
CDW Pack AJ/MC/MK/MG/LC/LH/LM/LB/PA/PL/VK/VM 1,200.00
USA Insurance ALL OF THEM 210.00
Baby Seat ALL OF THEM 200.00

Additional Product Rates (USD)

Coverage Car Categories Rate
CDW AC/AD/AG/AH/MA/MB/M/LA/LF 20.00
CDW AJ/MC/MK/MG/LC/LH/LM/LB/PA/PL/VK/VM 25.00
CDW PLUS AC/AD/AG/AH/MA/MB/M/LA/LF 32.00
CDW PLUS AJ/MC/MK/MG/LC/LH/LM/LB/PA/PL/VK/VM 38.00
CDW PREMIUM AC/AD/AG/AH/MA/MB/M/LA/LF 45.00
CDW PREMIUM AJ/MC/MK/MG/LC/LH/LM/LB/PA/PL/VK/VM 50.00
PAI ALL OF THEM 10.00
ALI ALL OF THEM 25.00
ERA ALL OF THEM 7.00
B2B (DRO) ALL OF THEM 15.00
LDW Pack AC/AD/AG/AH/MA/MB/M/LA/LF 75.00
LDW Pack AJ/MC/MK/MG/LC/LH/LM/LB/PA/PL/VK/VM 80.00
CDW Pack AC/AD/AG/AH/MA/MB/M/LA/LF 60.00
CDW Pack AJ/MC/MK/MG/LC/LH/LM/LB/PA/PL/VK/VM 70.00
USA Insurance ALL OF THEM 12.00
Baby Seat ALL OF THEM 12.00

Coverage Purchased Through External Intermediaries

Insurance coverage obtained through third-party providers—including online travel agencies (OTAs), brokers, tour operators, or credit card issuers—will not be reflected in the rental agreement, as these coverages are not directly contracted with Payless Mexico.

Important Guidelines:

  • In the event of damage, theft, or other incidents during the rental period, Payless Mexico will apply all corresponding charges in accordance with the rental agreement.
  • It is the customer's sole responsibility to request reimbursement directly from the third-party insurer.

EARLY RETURN POLICY

If a customer chooses to return the rental vehicle prior to the scheduled end date of the rental agreement, a penalty of 20% will be applied to the amount corresponding to the unused rental time.

Important Notice: Charges imposed by the customer's financial institution—such as banking fees, currency exchange rate adjustments, or other transaction costs—stemming from payments made with a credit or debit card are non-refundable under any circumstance.

ADDITIONAL PRODUCTS AND SERVICES

Payless Mexico is committed to delivering a personalized and hassle-free rental experience. We offer a wide range of optional products and services designed to improve convenience, safety, and comfort during your journey.

Vehicle Delivery and Pick-Up Service

To enhance customer convenience, Payless Mexico offers vehicle delivery and pick-up services at select locations nationwide.

  • Available at most Payless Mexico branches
  • Requires advance reservation and scheduling confirmation
  • Prior notification of location is mandatory to obtain authorization
  • Delivery and pick-up may be free of charge if within an approximate 1-kilometer radius from the rental office

Baby and Child Safety Seats

To ensure the safety of minor passengers, Payless Mexico provides child restraint systems tailored to age and weight.

  • Child Seats: Suitable for children 4 to 7 years old, weighing 15 to 30 kg
  • Baby Seats: Suitable for children up to 4 years old, weighing 0 to 15 kg

Important Notes:

  • Availability may vary by office; advance booking is strongly recommended
  • Daily rental price: $200.00 MXN, plus applicable taxes and fees
  • In case of loss, theft, or damage, a recovery charge of $5,000.00 MXN will apply

Prepaid Fuel Tank

To streamline the return process, customers may purchase a prepaid fuel tank option at the time of rental.

  • Pricing depends on the vehicle type and fuel tank capacity
  • By selecting this option, the customer waives any right to fuel reimbursement, regardless of fuel level at return—even if the tank is full
  • This product is only available at the rental counter and cannot be reserved in advance

VEHICLE MAKE AND MODEL AVAILABILITY

Payless Mexico does not guarantee the delivery of a specific vehicle brand, model, or color at the time of rental. Availability is subject to each location's current fleet inventory and logistical conditions.

Payless Mexico guarantees the rental vehicle will match the size, category, and core features of the vehicle reserved. Descriptions use the term "or similar", indicating that the assigned vehicle may differ in brand or model but will be comparable in classification, passenger capacity, and luggage space.

SMOKE-FREE VEHICLE POLICY

Payless Mexico is committed to maintaining a fleet of 100% smoke-free vehicles to ensure a clean, safe, and comfortable experience for all renters.

  • Smoking is strictly prohibited inside the vehicle throughout the rental period.
  • Upon return, each vehicle undergoes a thorough inspection to verify compliance with the smoke-free policy.
  • If evidence of smoking is detected (e.g., lingering odor, cigarette butts, visible residue), photographic documentation will be taken, and the customer will be formally notified.
  • A cleaning fee of $1,500.00 MXN will be charged to restore the vehicle to its original smoke-free condition.

PET TRANSPORTATION POLICY

Payless Mexico permits the transportation of pets in rental vehicles under the following conditions:

  • Customers must inform rental staff in advance if a pet will be transported.
  • A cleaning fee of $1,000.00 MXN + VAT will apply to vehicles in which pets have been transported.
  • If evidence of pet transportation is found without prior disclosure (e.g., animal hair, odors, or stains), the fee will be automatically charged to the customer's account.

EXCESSIVE DIRT POLICY

Payless Mexico is committed to providing vehicles in clean and optimal condition for every customer.

  • If a vehicle is returned with excessive dirt, a cleaning fee ranging from $1,500.00 MXN to $5,000.00 MXN will be applied.
  • The final fee is determined by the type of vehicle rented and the level of cleanliness observed upon return.

Need More Information or Assistance?

Customers may reach Payless Mexico through any of the following contact channels:

  • Payless Mexico Reservation Center: (800) 002-8343
  • WhatsApp: (624) 355-5289
  • Email: servicioaclientes@budget.com.mx
  • Social Media Platforms:
    • Facebook
    • Instagram
    • YouTube
    • LinkedIn

LOST AND FOUND POLICY

To support a safe and organized rental experience, Payless Mexico recommends that all customers carefully verify personal belongings before returning the vehicle.

  • Payless Mexico is not responsible for forgotten or lost items inside rental vehicles or on company premises.
  • Responsibility for personal items transported in shuttle vehicles, physical offices, or handed to staff remains solely with the customer.
  • Payless Mexico will not be liable for the loss, theft, or damage of any personal belongings under any circumstances.